Privacy Policy

Last Updated: January 15, 2026

East Coast Management Company, LLC dba Charm City Lead and Rental (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and share your information when you use our services or interact with our website https://charmcityinspections.com.

1. Information We Collect

We may collect personal information that you provide to us voluntarily to facilitate our inspection services, including but not limited to:

• Contact Information: Name, email address, phone number, and physical address.
• Property & Service Information: Details regarding rental properties, lead inspections, and specific service requirements.
• Electronic Records: Information collected automatically via cookies or web forms when you visit our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule, confirm, and perform lead and rental inspections.
• To send you appointment reminders, inspection reports, and invoices.
• To respond to your customer service inquiries.
• SMS Communications: If you have opted-in to receive text messages, we will use your phone number to send transactional alerts (e.g., “Inspector is en route”), scheduling confirmations, and service-related notifications.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with trusted third-party service providers (such as scheduling software or payment processors) solely for the purpose of helping us provide our services to you. These providers are contractually obligated to protect your data.

4. SMS Consent and Phone Numbers (Strict Non-Sharing Policy)

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems.

6. Opt-Out and Your Rights

You may opt-out of receiving future communications from us at any time:

• Email: Click the “unsubscribe” link at the bottom of our emails.
• SMS/Text: Reply STOP to any text message you receive from us to unsubscribe.
• Contact: You may contact us at support@charmcityinspections.com to request the deletion or correction of your data.

7. Contact Us

If you have any questions regarding this privacy policy, you may contact us using the information below:

SMS Terms of Service

1. Program Description By opting into SMS/text messaging from a web form, contract, or by texting us first, you agree to receive SMS messages from East Coast Management Company, LLC dba Charm City Lead and Rental. These messages may include appointment reminders, inspection scheduling updates, service alerts, and answers to your inquiries.

2. Message Frequency Message frequency may vary based on your interaction with us and your upcoming inspection schedule.

3. Cost Message and data rates may apply. Check with your mobile carrier for details regarding your plan.

4. Opt-Out You can cancel the SMS service at any time. Just text STOP to the short code or number. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or text “START,” and we will start sending SMS messages to you again.

5. Support For assistance, text HELP or visit our website athttps://charmcityinspections.com. You can also contact us atsupport@charmcityinspections.com.

6. Privacy We respect your privacy. This Privacy Policy explains how we handle your information.

7. Carrier Liability Carriers are not liable for delayed or undelivered messages.